Public Speaking

Mark Bradley is one of the UK's most insightful and entertaining business speakers. Regularly receiving top marks on feedback forms and lots of repeat business, he brings the UK customer experience to life with engaging anecdotes and compelling argument.

"Virtually everyone gave you top marks. Delegates commented on your witty delivery, excellent time-keeping and hard-edged informative content. You cannot say better than that!"

"From my perspective, of the 300 conferences I have organised, you are probably the best chairman we have ever had."

"Inspirational speaker. Saved the day!"

Recent Engagements

Mark's recent 'public speaking' customers include:

The Association of Charity Shops
Bracknell Town Centre Partnership
Circle 33 Housing
Help for Hospices
Kirklees Neighbourhood Housing
Southend University
NS & I (National Savings & Investments)
PMI Healthcare
South West Tourism
North West Development Agency
Hull University
Skillsmart Retail (The Sector Skills Council for Retail)
The British Council of Shopping Centres
King Sturge
Land Securities
Infoline Conferences
Marcus Evans Conferences
White Paper Conferences
The Call Centre Management Association
Wiltshire Farm Foods
DHL
Argos
IMI Call Centre Conference, Istanbul
Royal Bank of Scotland
Lloyds Banking Group (HBOS)
Punch Taverns
Unum Provident
Cardiff City Council
The Welsh Assembly
Charter UK
Football Association of Ireland
Huddersfield Town AFC
Ipswich Town FC

Book Mark Bradley

If you would like Mark to speak at your event, please call Jonathan Lel on +44 (0)20 7247 1193 or email info@cityspeakersinternational.co.uk.

Mark Bradley

Mark Bradley speaking at the Welsh Assembly's SME Business Briefing in Cardiff on 17th November 2008.

More feedback

Here is a selection of recent customer comments:

"Mark showed me (that) we need to work pro actively to fulfill some of these needs for our customers. It isn't just about providing a good service, it's about being recognised for providing a good service"

"The points were put across without being dictatorial and in an entertaining and humorous way"

"When you have had a heavy morning - being lifted for an hour by Mark is so refreshing"

"Mark is a fount of humorous good sense - excellent on air and in print. Some of his horror stories take some believing. My only worry is that, if he does his job too well, we'll have nothing to chortle about!" (Andrew Edwards, breakfast presenter, BBC Radio Leeds)

"Informed, irreverent and inspiring, Mark Bradley is an authoritative and entertaining speaker on all aspects of the customer service experience - satisfaction guaranteed."

"Working with Mark help to make a real difference to a group of senior managers who, before Mark turned up, had the view that they had seen and done it all... what can he tell us that we do not know? 4 hours later and I have a management team with a different perspective on the world - a team who see that we need to make a difference each time we touch a customer. Looking to work with Mark again in the future."

"Work with Mark if you want to make a difference. He comes with experience from a cross section of industries. Something that I think is critical as more industries converge and challenge others' traditional areas knowledge Mark has is of great value."

"Working with Mark is always a joy. His knowledge and network of contacts across the UK seem to be endless. If you haven't engaged his services yet, do so!"

"Refreshingly honest and passionate, Mark's work to raise the profile of service excellence in the UK would be a personal crusade were it not for the fact that he is 100% correct, and that all UK consumers are right behind him!"