Customers

Our customers range from leading sports administration bodies and individual sporting clubs to retail, finance and public service organisations.

They include the Premier League, the Football League, the FAI / Eircom League of Ireland and individual Clubs such as Aston Villa, Newcastle United, Blackburn Rovers, Huddersfield Town, Middlesbrough, QPR and Manchester City. We continue to manage the Football League's Family Excellence Awards programme, having begun the partnership in 2006.

Recent and/or existing clients also include Land Securities, King Sturge, the British Council of Shopping Centres, DHL/Argos, Skillsmart Retail, IPIA, Norwich Union, Banco Halifax Hispania, National Savings & Investments, Infoline, White Paper Conferences, Circle Anglia HA, the Association of Charity Shops and Bracknell Town Centre Partnership.

Feedback

Our customers say:

"The rich description of the supporter experience they provided was so much more effective in bringing about real performance improvement than any conventional mystery shopping programme"

"The humour and openness helped us to achieve a real affinity with front line staff and also broke down barriers at Senior Management level"

"A must for anyone who wishes to progress their customer service focus to new levels"

The BBC's Adrian Chiles says:

"If you want to hear the usual old tosh about "putting customers first" then Mark's not your man. I've heard thousands of people talking about customer service but Mark is the only one with anything useful to say on the subject."