Mark Bradley's book "Inconvenience Stores: One Year in UK Customer Service" is a unique service travelogue, exposing the best and (mostly) the worst of UK customer service.
Written from the perspective of Mark's Yorkshire-based family, the book contains a foreword from the BBC's Adrian Chiles.
To order the book (with free post and packaging) please visit Inconvenience Stores: One Year in UK Customer Service at Ardra Press.
Mark Bradley's new book (July 2008) "Retails of the Unexpected" continues his unique service travelogue with a collection of essays, articles and real customer experiences.
With a foreword from X-Leisure's PY Gerbeau, the author further explores the UK's continuing struggle with the concept of good customer service from his perspective as leader of the paramilitary wing of the UK mystery shopping industry.
To order the book (with free post and packaging) please visit Retails of the Unexpected at Ardra Press.
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