The Fan Experience Company

(A division of Mark Bradley Projects Ltd)

We use the 'customer' experience as a catalyst for culture change and improvement in sports and leisure organisations.

We do this through strategic support, consultancy and facilitation programmes, awards and recognition schemes, feedback and measurement programmes, independent assessments, internal and external publications and public speaking.

Our work with the English Football League, prompted by a shared commitment to getting more youngsters along to support their local team, has led to a 12% increase in the number of families attending matches. That's nearly 2 million people.

With national football leagues and associations, individual football clubs, regional tourist bodies and public sector organisations all seeing the benefits of closer customer engagement, we have experienced continuous growth since Mark and Ana established the business in 2005.