The Fan Experience Company

(A division of Mark Bradley Projects Ltd)

We use the 'customer' experience as a catalyst for culture change and improvement in sports and leisure organisations.

We do this through strategic support, consultancy and facilitation programmes, awards and recognition schemes, feedback and measurement programmes, independent assessments, internal and external publications and public speaking.

Our work with the English Football League, prompted by a shared commitment to getting more youngsters along to support their local team, has led to a 12% increase in the number of families attending matches. That's nearly 2 million people.

With national football leagues and associations, individual football clubs, regional tourist bodies and public sector organisations all seeing the benefits of closer customer engagement, we have experienced continuous growth since Mark and Ana established the business in 2005.

Latest Blog Entries

The Rain in Spain ...

Hearing Five Live's piece on the rise of elocution lessons this morning got me thinking about football and how its pundits could benefit from basic grammar, never mind a session with Rex Harrison. Here's something I wrote after the last World Cup. - Read more

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Latest News

Grow Your Club for Christmas (10)

Make sure you measure progress - Read more

Grow your Club for Christmas (9)

Don't pay lip service to kids - Read more

Grow Your Club for Christmas (8)

Make your commitment to supporters visible - Read more

Grow your Club for Christmas (7)

Make customer service a core activity - Read more

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This is the official website of The Fan Experience Company, a trading division of Mark Bradley Projects Ltd

Registered Offices: 14 Greenacre Avenue | Wyke | Bradford | BD12 9DE

Companies House Registration Number: 0548 7032. Registered in England